5 ways to get the right people for your contact centre
Our people
are the most important part of Telnet – our technology is leading edge but
it’s our team that really makes the difference. For this reason I
take an active part in the employment of everyone in the company. These are my
guidelines:
- I make sure our recruiters know their brief really well – I only want to interview people I want to hire
- Attitude is all important – the twinkle in the eye - the passion – not past experience, of course that counts in some roles but even when it is necessary experience is not all.
- I ask myself will the new person fit in with our team – or if not are they going to bring a new skill or personality that we really need?
- Will they CARE about our business and our clients as much as we do ?
- I try as often as possible to promote from within Telnet – recognition means more than money to most people and it’s our role as managers to ensure our people grow and develop. Almost everyone I interview asks about opportunities for promotion and I enjoy telling the stories of people who have gone on to succeed in senior roles both here and in other organisations
Penny Calder
Director Operations Telnet Services Ltd
Director Operations Telnet Services Ltd
Labels: agents, call centres, contact centres, recruitment
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