The 2013 Census was the first full census for 7 years, and to handle the calls, . Telnet turned the Ballroom of the Stamford Plaza Hotel in the middle of Auckland City into a 170 seat temporary “Pop Up” contact centre.
Handling over 40,000 calls on census day itself, with wait times of only 4 seconds took an innovative approach.
Watch the video to see the full story.
See http://www.telnet.co.nz/casestudies.aspx for more Telnet case studies