Wednesday, April 10, 2013

VIDEO: 2013 Census "Pop-Up" Contact Centre

The 2013 Census was the first full census for 7 years, and to handle the calls, . Telnet turned the Ballroom of the Stamford Plaza Hotel in the middle of Auckland City into a 170 seat temporary “Pop Up” contact centre.

Handling over 40,000 calls on census day itself, with wait times of only 4 seconds took an innovative approach.

Watch the video to see the full story.

See for more Telnet case studies

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